Occupation (3212) - 2025-Q1
The workforce of Workers who Provide Information by Phone (Call Center) and Annunciators during first quarter of 2025 was 88.7k people, whose salary averaged $3.32k MX working around 39.9 hours per week.
The average age of Workers who Provide Information by Phone (Call Center) and Annunciators was 34.8 years. The workforce was distributed in 49.9% men with an average salary of $2.53k MX and, 50.1% women with average salary of $4.1k MX.
The best average salaries received by Workers who Provide Information by Phone (Call Center) and Annunciators were in Tamaulipas ($12.3k MX), Colima ($10.5k MX), and Sinaloa ($9.55k MX) while the workforce was larger in Ciudad de México (27k), Estado de México (12.8k), and Jalisco (7.38k).
In terms of industries, the best average salaries were in Regulation and Promotion of Economic Developmen ($18k MX), Regulation and Promotion of Economic Development ($18k MX), and Justice Administration and Security and Public Order Preservation ($11.6k MX), while the workforce was concentrated on Business Administration Services (97.7k), Legal Services (18k), and Multiple Banking (5.66k).
43.9% of the total informal workers correspond to women with an average salary of $2.05k MX and 56.1% to men with an average salary of $3.36k MX.
At the level of states, Zacatecas had the highest percentage of informal workers with 100% corresponding to 230 from 230 workers, while the state with the lowest percentage of informal workers was Nuevo León with a 8.41% corresponding to 513 from 6.1k workers.
At first quarter of 2025, the people who worked as Workers who Provide Information by Phone (Call Center) and Annunciators were 88.7k being a 3.3% lower than the fourth quarter of 2024. (91.7k).
In the same period, an average salary of $3.32k MX was observed, registering a drop of 34.4%, compared to the fourth quarter of 2024 ($5.05k MX).
The states with the highest number of Workers who Provide Information by Phone (Call Center) and Annunciators during the first quarter of 2025 were Ciudad de México (27k), Estado de México (12.8k), and Jalisco (7.38k)
Comparing the first quarter of 2021 and the first quarter of 2025, the main positive variations occurred in Veracruz de Ignacio de la Llave and Querétaro with an increase of 5.14k (4.02k%) and 2.45k (191%), respectively. On the other hand, the negative variations were accentuated in Ciudad de México and Estado de México with a decrease of 6.58k (19.6%) and 5.86k (31.4%), respectively.
The states with the best average salaries for Workers who Provide Information by Phone (Call Center) and Annunciators during first quarter of 2025 were Tamaulipas ($12.3k MX), Colima ($10.5k MX), and Sinaloa ($9.55k MX)
Comparing the first quarter of 2021 and the first quarter of 2025, the positive salary growth was higher in Chihuahua and Sinaloa with an increase of $6.34k MX (520%) and $4.54k MX (90.8%), respectively. Por otro lado, las variaciones salariales negativas se acentuaron en Baja California Sur and Tabasco with a decrease of $25.1k MX (100%) and $15.6k MX (100%), respectively.
Average Age 2025-Q1
At first quarter of 2025, the male workforce in Workers who Provide Information by Phone (Call Center) and Annunciators represented the 49.9% of the employed population and women 50.1%. The male and female workforce was higher in the age group 25 to 34 years (20.1k men and 15.3k women).
The highest average salary was $4.5k MX received by women from 25 to 34 years, while the lowest average salary was $2.43k MX received by men from 25 to 34 years.
* The data regarding salaries have low statistical precision so it should not be used as conclusions.
Average Schooling in Years (2025-Q1)
At first quarter of 2025 the male workforce in Workers who Provide Information by Phone (Call Center) and Annunciators was higher in the educational segment with 10 to 12 years of schooling (16.4k), while the female workforce was higher in the educational segment with 16 to 18 years of schooling (19.9k).
The highest average salary was $4.87k MX received by women with 10 to 12 years of schooling, while the lowest average salary was $2.56k MX received by men with 10 to 12 years of schooling.
* The data regarding salaries have low statistical precision so it should not be used as conclusions.
The visualization shows the distribution of Workers who Provide Information by Phone (Call Center) and Annunciators in different industries and economic sectors.
At first quarter of 2025, the workforce was higher in Business Administration Services (70.8%), Legal Services (13%), and Multiple Banking (4.1%).
In the same period, the best average salaries were received in Regulation and Promotion of Economic Developmen ($18k MX), Regulation and Promotion of Economic Development ($18k MX), and Justice Administration and Security and Public Order Preservation ($11.6k MX).
Labor Informality 2025-Q1
During the first quarter of 2025, the labor informality of Workers who Provide Information by Phone (Call Center) and Annunciators reached a 19.3%, which implied an increase from 10.9 percentage points compared to the fourth quarter of 2024 (8.41%).
The labor informality of this occupation was lower than informality at the country level in 35 percentage points during the first quarter of 2025.
Greater Labor Informality: 100%, Zacatecas
Less Labor Informality: 8.41 %, Nuevo León
At first quarter of 2025, the states with the highest rate of labor informality in Workers who Provide Information by Phone (Call Center) and Annunciators were Zacatecas (100%), Coahuila de Zaragoza (100%), and Chiapas (88.4%).
The states with the lowest informality rate were Chihuahua (13.6%), Baja California (12%), and Nuevo León (8.41%).
The workforce of Workers who Provide Information by Phone (Call Center) and Annunciators during the first quarter of 2025 was higher in the age group with 25 to 34 years concentrating 35.4k workers of which 83.9% corresponds to formal employment (29.7k) and 16.1% to informal employment (5.69k).
Regarding the schooling years, the workforce was higher in the range with 10 to 12 years of schooling concentrating 34.5k workers of which 83.9% corresponds to formal employment (28.9k) and 16.1% corresponds to informal employment (5.56k).