Occupation (3212) - 2026-Q1
The workforce of Workers who Provide Information by Phone (Call Center) and Annunciators during first quarter of 2026 was 95.2k people, whose salary averaged $7.06k MX working around 39.1 hours per week.
The average age of Workers who Provide Information by Phone (Call Center) and Annunciators was 35.3 years. The workforce was distributed in 50% men with an average salary of $6.9k MX and, 50% women with average salary of $7.21k MX.
The best average salaries received by Workers who Provide Information by Phone (Call Center) and Annunciators were in Sinaloa ($19.7k MX), Campeche ($17.3k MX), and Tamaulipas ($13.1k MX) while the workforce was larger in Ciudad de México (36k), Estado de México (12.8k), and Baja California (8.18k).
In terms of industries, the best average salaries were in General Hospitals ($29.2k MX), Electric Power Generation, Transmission, Distribution and Commercialization ($22k MX), and Building Installations and Equipmen ($17k MX), while the workforce was concentrated on Business Administration Services (93.2k), Legal Services (17.3k), and General Public Administration (3.2%).
53.9% of the total informal workers correspond to women with an average salary of $6.07k MX and 46.1% to men with an average salary of $6.4k MX.
At the level of states, Tabasco had the highest percentage of informal workers with 100% corresponding to 104 from 104 workers, while the state with the lowest percentage of informal workers was Ciudad de México with a 4.69% corresponding to 1.69k from 36k workers.
At first quarter of 2026, the people who worked as Workers who Provide Information by Phone (Call Center) and Annunciators were 95.2k being a 3.07% lower than the fourth quarter of 2025. (98.2k).
In the same period, an average salary of $7.06k MX was observed, registering an increase of 36.7%, compared to the fourth quarter of 2025 ($5.16k MX).
The states with the highest number of Workers who Provide Information by Phone (Call Center) and Annunciators during the first quarter of 2026 were Ciudad de México (36k), Estado de México (12.8k), and Baja California (8.18k)
Comparing the first quarter of 2021 and the first quarter of 2026, the main positive variations occurred in Ciudad de México and Baja California with an increase of 3.44k (10.5%) and 2.34k (40.1%), respectively. On the other hand, the negative variations were accentuated in Estado de México and Jalisco with a decrease of 8.05k (38.6%) and 2.2k (22.6%), respectively.
The states with the best average salaries for Workers who Provide Information by Phone (Call Center) and Annunciators during first quarter of 2026 were Sinaloa ($19.7k MX), Campeche ($17.3k MX), and Tamaulipas ($13.1k MX)
Comparing the first quarter of 2021 and the first quarter of 2026, the positive salary growth was higher in Tamaulipas and Sinaloa with an increase of $10.5k MX (408%) and $10.2k MX (108%), respectively. Por otro lado, las variaciones salariales negativas se acentuaron en San Luis Potosí and Tabasco with a decrease of $11.3k MX (66.9%) and $10.3k MX (100%), respectively.
Average Age 2026-Q1
At first quarter of 2026, the male workforce in Workers who Provide Information by Phone (Call Center) and Annunciators represented the 50% of the employed population and women 50%. The male and female workforce was higher in the age group 25 to 34 years (19.1k men and 14.9k women).
The highest average salary was $8.12k MX received by women from 25 to 34 years, while the lowest average salary was $7.35k MX received by men from 25 to 34 years.
* The data regarding salaries have low statistical precision so it should not be used as conclusions.
Average Schooling in Years (2026-Q1)
At first quarter of 2026 the male workforce in Workers who Provide Information by Phone (Call Center) and Annunciators was higher in the educational segment with 10 to 12 years of schooling (22.9k), while the female workforce was higher in the educational segment with 16 to 18 years of schooling (25.1k).
The highest average salary was $9.91k MX received by men with 16 to 18 years of schooling, while the lowest average salary was $4.81k MX received by men with 10 to 12 years of schooling.
* The data regarding salaries have low statistical precision so it should not be used as conclusions.
The visualization shows the distribution of Workers who Provide Information by Phone (Call Center) and Annunciators in different industries and economic sectors.
At first quarter of 2026, the workforce was higher in Business Administration Services (67.8%), Legal Services (12.6%), and General Public Administration (3.2%).
In the same period, the best average salaries were received in General Hospitals ($29.2k MX), Electric Power Generation, Transmission, Distribution and Commercialization ($22k MX), and Building Installations and Equipmen ($17k MX).
Labor Informality 2026-Q1
During the first quarter of 2026, the labor informality of Workers who Provide Information by Phone (Call Center) and Annunciators reached a 12.2%, which implied a decrease from 8.68 percentage points compared to the fourth quarter of 2025 (20.9%).
The labor informality of this occupation was lower than informality at the country level in 42.5 percentage points during the first quarter of 2026.
Greater Labor Informality: 100%, Tabasco
Less Labor Informality: 4.69 %, Ciudad de México
At first quarter of 2026, the states with the highest rate of labor informality in Workers who Provide Information by Phone (Call Center) and Annunciators were Tabasco (100%), San Luis Potosí (100%), and Morelos (100%).
The states with the lowest informality rate were Baja California (10.8%), Guanajuato (9.73%), and Ciudad de México (4.69%).
The workforce of Workers who Provide Information by Phone (Call Center) and Annunciators during the first quarter of 2026 was higher in the age group with 25 to 34 years concentrating 34k workers of which 89.2% corresponds to formal employment (30.3k) and 10.8% to informal employment (3.68k).
Regarding the schooling years, the workforce was higher in the range with 16 to 18 years of schooling concentrating 39.4k workers of which 89.3% corresponds to formal employment (35.2k) and 10.7% corresponds to informal employment (4.2k).